Services
Implementing a new, enterprise wide, database such as Volbase requires technical skills, change management and a detailed knowledge of your business. With over 10 years experience in this field, 3rdbase can work closely with you and stakeholders to deliver the best solution.
This section provides a brief summary of the services we provide to help implement Volbase. This will help you get Volbase established quickly and efficiently and help your users get to grips with the new technology so that you can focus on delivering your services.
Training
Access the best user training from experienced Volbase developers. Training can be delivered on site or at our offices. For experiential learning we can provide a ‘hands on’ format, or a lecture format if desired. We can train all your users or we can 'train the trainer'. In-house training is facilitated by our product documentation and handouts. You will also be able to take advantage of online training videos which will be available soon to registered Volbase users.
Support and Maintenance
A Volbase Support and Maintenance contract entitles you to receive support and help directly from 3rdbase. It also entitles you to upgrades for Volbase as and when these become available at no extra cost. The service protects your investment in Volbase; ensuring business continuity by providing access to the most detailed technical and business skills available. Support extends beyond fixing technical issues; we help you get the best out of Volbase with guidance and tips on how to use it effectively to deliver solutions to your business problems.
Installation
Help is at hand to install your software. Using remote desktop services, or on-site, we can install your server side software and your desktop clients. 3rdbase is happy to work closely with your network support staff or agency to deliver a swift and clean installation of Volbase and where required, office and SQL Server.
Configuration
Volbase is useable out of the box. However, by taking advantage if its configurability, data sets can be extended to allow you to capture required information and manage the status of records to suit your business processes. Whilst many customers learn to configure Volbase themselves, you can take advantage of our services to configure Volbase quickly and expertly to meet your project requirements.
Data Migration
In order to get off to a quick start, you might like to import data from other databases into Volbase. We can import from a wide variety of sources, and reconstruct data to adapt it to the Volbase data model. We can provide de-duping when importing from a variety of legacy databases.
Project Management
As a major IT project, the implementation of Volbase requires a key sponsor to ensure the successful outcome of the project. Where a customer lacks internal capacity for managing the implementation of Volbase, 3rdbase LTD can provide project management services, and help manage change.
Consultancy
With over 10 years experience of providing business solutions for voluntary and community sector organisations, we have built up considerable experience in the key areas where Volbase helps deliver solutions. We have detailed briefings on these and can provide consultancy to help you implement the best solutions for your requirements. We will work closely with your key stakeholders to deliver the best solution for you in these areas:
Data Management
Organising your information with the optimum configuration to suit your working practices and needs.
Profiling, Mapping and Research
Designing client profiling data sets or questionnaires, for example, training needs, satisfaction surveys or service consultation exercises.
Monitoring
Classification of activity records to provide bespoke output monitoring tools, and define datasets to record outcomes. 3rdbase will help you develop a solution which captures your key performance indicators, and design aggregated analysis reports.
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